FREQUENTLY ASKED QUESTIONS
WHAT IS THE DELIVERY TIME?
Orders received before 4PM are usually packed and shipped from Sweden within 1-3 business days from our warehouse, if the goods are in stock. If a product is out of stock, you will be notified by email and and what options are available. Note that if your order is placed on a holiday, the next 1-3 working days/weekdays will count. We use Postnord's First Class Mail to deliver your order both domestic and internationally. Normal domestic delivery time (after packing days) is 1-2 days. Delivery time for international orders may differ depending on the country and postal system in the country. Please see https://www.postnord.se/en/online-tools/tools/track/search-delivery-times for a complete list of delivery times of First Class Mail to your specific country.
WHAT CURRENCY DO I PAY AT CHECKOUT?
You will be charged in Swedish SEK (currency sign "SEK").
CAN I RETURN OR EXCHANGE AN ITEM?
Please read our return policy here for step-by-step instructions for returning by mail.
DO YOU SHIP INTERNATIONALLY?
Yes we ship to any country from our warehouse located in Sweden.
HOW DO I CHANGE OR CANCEL MY ORDER?
Contact us within one hour from placing your order via our CONTACT FORM or by EMAIL, and we will do our best to accommodate your request.
I RECEIVED THE WRONG PRODUCT CAN I RETURN IT?
If your online order is not as expected, contact us by EMAIL or via our CONTACT FORM for assistance.
MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?
If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible by EMAIL or via our CONTACT FORM for assistance.
IS SMASHIT COSMETICS PRODUCTS VEGAN FRIENDLY?
Yes all Smashit Cosmetics products is vegan friendly and not tested on animals. Ingredients are either organic or synthetic.
WHEN I EXCHANGE AN ITEM, THERE ARE TWO TRANSACTIONS ON MY CREDIT CARD. CAN YOU EXPLAIN?
When an exchange is requested and approved, it is completed in two steps.
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account: a credit for the returned item(s) and one charge for the item(s) requested in exchange. While both transactions are processed in our systems at the same time, please note that the issuing bank/credit card company may take up to 10 business days to post the credit back to your account.
CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?
We're happy to help you with your questions. Contact us by EMAIL or via our CONTACT FORM and we will respond to you as soon as possible, in most cases within 48 hours.
WHERE IS MY ORDER?
Access your order status and history by signing in to your ACCOUNT. You can also EMAIL US or use our CONTACT FORM for questions regarding your order.